Privacy Policy

Last Updated: January 2025

Pinnara.ai (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your information.

Information We Collect

  • Account information: When you create a Pinnara.ai account, we collect your name, email address, and password (stored encrypted).
  • Usage data: We collect data on how you use the platform — including content generated, features used, and session duration. This helps us improve the product.
  • Payment information: If you subscribe to a paid plan, payment is processed by our third-party payment provider. We do not store your full credit card details.
  • Communications: If you contact our support team, we retain your messages to help resolve issues and improve our service.

How We Use Your Information

We use your information to provide and improve the Pinnara.ai service, process payments, send product updates and newsletters (with your consent), respond to support requests, and analyze usage patterns to improve product features.

Data Sharing

We do not sell your personal data. We share information only with service providers necessary to operate our platform — including payment processors, hosting providers, and analytics tools — all of whom are bound by confidentiality agreements.

Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to access your data, request correction or deletion, object to processing, and data portability. Contact us at support@pinnara.ai to exercise any of these rights.

Data Retention

We retain your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law.

Cookies

We use essential cookies to keep you logged in and functional cookies to improve your experience. See our Cookie Policy for full details.

Contact

For privacy-related questions, contact us at support@pinnara.ai.